Shipping policy
SHIPPING INFORMATION
Processing Time
All orders are processed within 1–3 business days. Once your order has been processed, we’re unable to make changes to the shipping address or cancel the order.
Free Shipping
Enjoy FREE standard shipping on all orders over $100 (before taxes and discounts).
Shipping Details
We currently ship to residential and business addresses within the United States only. All orders ship from our warehouse in Orlando, Florida via FedEx or UPS Ground, Monday through Friday, excluding major holidays.
Delivery times and costs vary based on the shipping method chosen at checkout and the final destination. Most orders arrive within 7–10 business days. A tracking number will be provided once your order ships.
If you have issues with delivery, please first check tracking with the carrier. If your package is still missing or delayed, email us at info@cloveandhill.com within 30 days of the expected delivery date.
Weather Delays
To protect our products from heat damage, especially during warmer months, we may delay shipping without notice. Orders placed Wednesday through Friday may be held and shipped the following Monday to avoid extended warehouse time.
Damaged Items
We thoroughly inspect all products before shipping, but accidents can happen. Please inspect your order upon delivery. If you receive a damaged item, contact us at info@cloveandhill.com within 10 days and include photos of the damage. We’ll do our best to send a replacement or issue a store credit when applicable.
Returns
We want you to love your order, but if something’s not quite right, we’re here to help.
To be eligible for a return, items must be unused, in their original packaging, and requested within 10 days of delivery. To start a return, head to Returns. Once your return is approved, we’ll provide a prepaid shipping label and return instructions.
Please do not send items back without prior approval, they will not be accepted.
We review all returns, so we’ll work with you to find the best solution. Once we receive your return, please allow 10–14 business days for us to process your refund. Refunds will be issued to your original form of payment.