All Clove & Hill candles are made with 100% Soy Wax and Phthalate Free Fragrance.

As of right now you can't get our products personalized, we look forward to personalizing our products for you in the future.

SHIPPING INFORMATION

Processing Time
All orders are processed within 1–3 business days. Once your order has been processed, we’re unable to make changes to the shipping address or cancel the order.

Free Shipping
Enjoy FREE standard shipping on all orders over $100 (before taxes and discounts).

Shipping Details
We currently ship to residential and business addresses within the United States only. All orders ship from our warehouse in Orlando, Florida via FedEx or UPS Ground, Monday through Friday, excluding major holidays.

Delivery times and costs vary based on the shipping method chosen at checkout and the final destination. Most orders arrive within 7–10 business days. A tracking number will be provided once your order ships.

If you have issues with delivery, please first check tracking with the carrier. If your package is still missing or delayed, email us at info@cloveandhill.com within 30 days of the expected delivery date.

Weather Delays
To protect our products from heat damage, especially during warmer months, we may delay shipping without notice. Orders placed Wednesday through Friday may be held and shipped the following Monday to avoid extended warehouse time.

Damaged Items
We thoroughly inspect all products before shipping, but accidents can happen. Please inspect your order upon delivery. If you receive a damaged item, contact us at info@cloveandhill.com within 10 days and include photos of the damage. We’ll do our best to send a replacement or issue a store credit when applicable.

Returns

We want you to love your order, but if something’s not quite right, we’re here to help.

To be eligible for a return, items must be unused, in their original packaging, and requested within 10 days of delivery. To start a return, head to Returns. Once your return is approved, we’ll provide a prepaid shipping label and return instructions.
Please do not send items back without prior approval, they will not be accepted.

We review all returns, so we’ll work with you to find the best solution. Once we receive your return, please allow 10–14 business days for us to process your refund. Refunds will be issued to your original form of payment.

Every order should receive a confirmation email within minutes of purchase to the email address specified at checkout. If you did not receive that email, please reach out to our customer service team at support@cloveandhill.com

Tracking information will be emailed to you once your order has been processed. 

Unfortunately we do not currently ship internationally. If you are excited about our product and would love to see it locally, please let us know on Twitter/Instagram @cloveandhill.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just head to Returns and it'll walk you through the process.

Returns & Refund Policy

We hope you love everything you order from us, but if something isn’t quite right, we offer a 10-day return window from the date of delivery.

Eligibility for Returns

To be eligible for a return, items must be:

• Unused, unburned, and in original condition
• Unopened (for products like essential oils, diffuser oils, soaps, and lotions)
• In their original packaging
• Accompanied by proof of purchase

Used candles (even partially burned) and opened essential oils, diffuser oils, hand soaps, or lotions cannot be returnedfor safety and quality reasons.

To start a return, head to Returns. Once your return is approved, we’ll provide a prepaid shipping label and return instructions.
Please do not send items back without prior approval, they will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your items arrive damaged, defective, or incorrect, contact us within 10 days at support@cloveandhill.com. Include photos of the item(s) and packaging so we can make it right.

(Also reflected in our Shipping Policy.)

Non-Returnable Items

For health, safety, and quality assurance, the following cannot be returned:

• Burned or partially used candles
• Opened essential oils or diffuser oils
• Opened soaps or lotions
• Custom or personalized items
• Gift cards
• Final sale items
• Hazardous materials, flammable liquids, or gases

Not sure if your item qualifies? Reach out before submitting your return request.

Exchanges

We do not offer direct exchanges. If you need a different item, please complete the return process for your original purchase and place a new order separately.

Refunds

Once we receive and inspect your return, you’ll be notified of your refund status. If approved, a refund will be issued to your original payment method. Please allow 10–14 business days after receipt for processing. Your bank or credit card company may take additional time to post the refund.

Signing up for Product Subscription is the best way for you to get the products you love delivered to you on a regular schedule. We automatically ship our favorite items and charge your payment method based on the frequency that you choose. The service is easy to use and customizable, so you can make changes online anytime you want.

Once you click on a product the subscription section will appear and ask you to select your delivery frequency before adding your product to the cart.

Yes! All of our products are eligible for our subscription model. All eligible items receive a discount of 15% off the current price on our website.

We offer free shipping on all orders over $70. If your cart reaches that limit with only subscribed items then you'll receive free shipping every time your subscription ships. If your cart has a mixture of subscription items and regular items the system will automatically determine the shipping cost based on the weight of your subscription items.

Yes you can! In your customer account, you’re able to update your subscription shipping details, pause your subscription, skip shipments, and change the frequency of your order. There’s nothing you can’t do and we’re here to help! Click this link to navigate to our subscription account page. 

Yes! Using your customer account, you’ll be able to skip, pause, or restart your subscription at any time.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We are sorry to see you go and we are always here to help! To cancel your subscription, please navigate to your account HERE, or send us a quick email support@cloveandhill.com We can help and want you to have a great experience with us! 

You can buy our products directly from cloveandhill.com or you can buy some of our products on walmart.com