
Frequently Asked Questions
Products
All Clove & Hill candles are made with 100% Soy Wax and Phthalate Free Fragrance.
As of right now you can't get our products personalized, we look forward to personalizing our products for you in the future.
Orders/Shipping/Tracking
Every order should receive a confirmation email within minutes of purchase to the email address specified at checkout. If you did not receive that email, please reach out to our customer service team at support@cloveandhill.com
Tracking information will be emailed to you once your order has been processed.
Unfortunately we do not currently ship internationally. If you are excited about our product and would love to see it locally, please let us know on Twitter/Instagram @cloveandhill.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Subscriptions
Signing up for Product Subscription is the best way for you to get the products you love delivered to you on a regular schedule. We automatically ship our favorite items and charge your payment method based on the frequency that you choose. The service is easy to use and customizable, so you can make changes online anytime you want.
Once you click on a product the subscription section will appear and ask you to select your delivery frequency before adding your product to the cart.
Yes! All of our products are eligible for our subscription model. All eligible items receive a discount of 15% off the current price on our website.
We offer free shipping on all orders over $70. If your cart reaches that limit with only subscribed items then you'll receive free shipping every time your subscription ships. If your cart has a mixture of subscription items and regular items the system will automatically determine the shipping cost based on the weight of your subscription items.
Yes you can! In your customer account, you’re able to update your subscription shipping details, pause your subscription, skip shipments, and change the frequency of your order. There’s nothing you can’t do and we’re here to help! Click this link to navigate to our subscription account page.
Yes! Using your customer account, you’ll be able to skip, pause, or restart your subscription at any time.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We are sorry to see you go and we are always here to help! To cancel your subscription, please navigate to your account HERE, or send us a quick email support@cloveandhill.com We can help and want you to have a great experience with us!
Exchanges / Returns
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly support@cloveandhill.com and we’ll take you through the process.
Distribution and Partnerships
You can buy our products directly from cloveandhill.com or you can buy some of our products on walmart.com
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.